Refund policy
RETURN & REFUND POLICY
Last updated: July 23, 2026
Made-to-Order Products Every product in our store is made to order — produced specifically for you at the time of purchase. Because of this, we do not accept returns or exchanges for buyer's remorse or incorrect sizing. Please review all sizing guides carefully before placing your order.
Damaged, Defective, or Incorrect Items We stand behind the quality of every order. If your item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order with the following:
- A photo of the damaged or incorrect item
- Your order receipt or confirmation
- A timestamped photo
We will arrange a replacement or refund promptly at no additional cost to you.
Cancellations As all products are made to order and production begins shortly after purchase, we are unable to guarantee cancellations once an order has been placed. If you need to cancel, please contact us as soon as possible at chaosoncanvasstudios@gmail.com and we will do our best to accommodate your request before production begins.
Custom Commissions Custom commission orders are non-refundable once work has begun. Please review all details and confirm your vision before approving the project. If you have concerns during the process, reach out and we'll work with you to find a resolution.
Artwork Rentals Rental terms are agreed upon individually at the time of booking. Please refer to your rental agreement for specific terms.
Contact Us For any return, refund, or cancellation requests: chaosoncanvasstudios@gmail.com